Shipping & Returns

Processing
Each order is carefully prepared and processed within 5–7 business days. During peak periods, please allow additional time as we ensure every detail meets our standards.

Shipping
Domestic orders are shipped via FedEx, UPS Ground, or USPS Priority Mail.
At this time, international shipping is not available.

Shipping rates are calculated at checkout based on your selected delivery method and destination.

Tracking
You will receive a shipping confirmation email with tracking details once your order is on its way.

Custom Orders
Custom candle orders are created to your specifications and fulfilled according to the timeline agreed upon prior to purchase. Due to their bespoke nature, all custom orders are final sale.

Returns & Exchanges
At this time, we do not offer returns or exchanges.
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at info@thesaintjamescollection.com, including your order number and photos. We will make it right.

Final Sale
All custom and limited release pieces are final sale.

Shipping Notice
Once your order has been entrusted to the carrier, delivery is managed by the shipping provider. While we do our best to ensure a seamless experience, we are not responsible for delays or issues that occur in transit.